Refund policy
Last updated: September 24, 2026
We want every Frumora smoothie to be right. If something goes wrong with a machine purchase, we'll fix it.
When we give a refund
- The machine charged you but didn't make your smoothie, or didn't finish making it.
- You were charged more than once for one smoothie.
- You got the wrong flavour, or the smoothie wasn't blended properly.
- There was a quality problem with your smoothie.
How to request a refund
Email info@frumora.ca or call 604-621-7106 within 7 days of your purchase. Include:
- the machine location, such as Guildford Town Centre
- the date and approximate time of your purchase
- the amount charged
- the last four digits of the card or the device you paid with
- a photo of the machine screen or cup, if you have one
What happens next
We'll check the machine's transaction record and reply within 2 business days. Approved refunds go back to your original payment method. You'll usually receive them within 3–5 business days, depending on your bank.
Things we can't refund
Because each smoothie is made fresh to order, we can't give refunds for change-of-mind purchases once a smoothie has been made correctly.
Allergies
Please check the ingredients and allergens on the machine screen and cup before you buy. See our Terms of Use for more information about allergens.
Contact
R-Tek Industries Inc. (Frumora)
9850 King George Blvd, Suite 300, Surrey, BC V3T 0P9
info@frumora.ca · 604-621-7106